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How do I apply for financial aid?
My address has changed. How do I change it with the school?
How much is my payment?
To what address did my check go?
I already brought in all my tax documents when I filled out my FAFSA. Why did I get an e-mail stating that I need to bring in more documents to complete my file?
I have been trying to reach a Financial Aid Assistant, and have left many messages on their voicemail, but have not received a call back. Why and when will I receive a call back?
I need to get a copy of my award letter. How do I go about getting one?
I was told I was receiving a check. I have not yet received it. When will I receive it?
I received a letter that says my appeal has been approved. What does that mean and what do I do now?
Why is the amount of my check smaller than stated on my award letter?
What is the Pell Grant?
What is the FAFSA?

Q: How do I apply for financial aid?
A:

To apply for financial aid, you must submit the Free Application for Federal Student Aid (FAFSA). To do so, go to www.fafsa.gov.  If you need assistance with the FAFSA, please visit our Financial Aid computer Lab located in LI-123 in the East Annex of the Library Building.

Q: My address has changed. How do I change it with the school?
A:
Address updates and corrections should be done through our WebAdvisor website.  If you need help using WebAdvisor or don't have access to a computer, you may use our Web Room which is located on the bottom floor of the Student Services building.
Q: How much is my payment?
A:
Your payment depends on the number of units in which you are enrolled and attending 10 days prior to the disbursement date.
Q: To what address did my check go?
A:
The checks are mailed to your address as listed in WebAdvisor 10 days prior to the disbursement date.
Q: I already brought in all my tax documents when I filled out my FAFSA. Why did I get an e-mail stating that I need to bring in more documents to complete my file?
A:
The Department of Education selects applications for a process called verification. Unfortunately, your application is not complete until you submit the requested documents.
Q: I have been trying to reach a Financial Aid Assistant, and have left many messages on their voicemail, but have not received a call back. Why and when will I receive a call back?
A:

Financial Aid Assistants have certain scheduled counter hours. While they are at the counter, they are assisting students and will not be able to receive nor make any calls. Each Financial Aid Assistant handles a specialized program and so they receive a massive amount of calls throughout the day. They return the calls when time permits, and in the order that the calls are received. Most will take at least 3 business days to return your call.

If you need assistance immediately, it is recommended that you come in person to the Financial Aid Office to speak to a Financial Aid Assistant.

Q: I need to get a copy of my award letter. How do I go about getting one?
A:
You can get a copy of your award letter through WebAdvisor. Just login to your account on WebAdvisor and print it. If you do not have a computer, you may go to the Financial Aid Computer Lab and print it there.
Q: I was told I was receiving a check. I have not yet received it. When will I receive it?
A:

We ask that you allow at least 10 business days from the disbursement date for the check to arrive.

If you have not received it after the 10 business days, contact the Business Office at (559) 489-2234. If it was returned for any reason, the Business Office will receive it. If it is lost, they can stop payment on the original check and issue a new one.

Q: I received a letter that says my appeal has been approved. What does that mean and what do I do now?
A:

It means that you filed a petition to have your financial aid re-instated and that appeal has been approved. You were awarded financial aid based on that petition, either for the semester or year.

In order to receive and maintain many forms of financial aid (including the Pell Grant) you must meet the standards set forth in the Satisfactory Academic Progress (SAP) policy.  Please review the SAP policy at http://www.fresnocitycollege.edu/index.aspx?page=2074.

You do not need to do anything else. We will send you an award notification email to your Fresno City College assigned student email account with additional information regarding your awards and how to access our disbursement dates.

Your awards will also be posted in WebAdvisor.

Q: Why is the amount of my check smaller than stated on my award letter?
A:

The amount stated on your award letter is based on full time enrollment (12 units) or more.  If you have fewer than 12 units, your payments will be prorated.

 

If you are enrolled in classes that start later in the semester, you will not be paid for those classes until after they begin.

Waitlisted classes do not count until you are enrolled and attending.

Q: What is the Pell Grant?
A:
The Pell Grant is a Federal Grant Program named after Claiborne Pell, a United States Senator from Rhode Island who sponsored the bill.
Q: What is the FAFSA?
A:
It stands for Free Application for Federal Student Aid.  It is an application, not an award. It is used to determine eligibility for not only the Pell Grant, but also used by other financial aid providers to determine eligibility for other financial aid such as the Cal Grant, the Board of Governor’s Fee Waiver, federally funded loans and more. The FAFSA is available on January 1st each year at www.fafsa.gov.  Be careful to use this website only; others will try to charge you to apply.

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