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Frequently Asked Questions

What if I forgot my password?
Do I have to have Microsoft Outlook on my computer to access my student email?
I received a letter that says my appeal has been approved. What does that mean and what do I do now?
How much will the Test of Essential Academic Skills (TEAS) exam cost me?
What is the Child Development Permit and what does it enable me to do?
What do I need to take care of children in my home?
What education do I need to teach in a preschool or child development center?
What do I need to start my own Child Development Center?
How do I access my student email from another account?
How do I change my password?
How do I forward my student email to my personal email account?
How do I log into and set up my student email account?
How do I get to the email login page?
Is Fresno City College Nursing Program accredited by the National League for Nursing Accrediting Commission, Inc. (NLNAC)?
How do I get started at Fresno City College
What is the cancellation policy?
How do I register for a FCC Training Institute program?
Is college credit earned through Training Institute programs?
How can I configure my student email account to work with e-mail clients such as MS Outlook, Thunderbird, Entourage, etc?
What do I enter where it asks for my "organizational account"?
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Q: What if I forgot my password?
A:

If you have forgotten your student email password, or if you are trying to activate your account and the default password is not accepted, you can call the Student Services Help Desk at (559) 499-6070 or (866) 245-3276 and we will reset your password for you.

Q: Do I have to have Microsoft Outlook on my computer to access my student email?
A:

No. The Office 365 email system we use for student email is entirely web-based, which means no additional software is required to use it.

Q: I received a letter that says my appeal has been approved. What does that mean and what do I do now?
A:

It means that you filed a petition to have your financial aid re-instated and that appeal has been approved. You were awarded financial aid based on that petition, either for the semester or year.

In order to receive and maintain many forms of financial aid (including the Pell Grant) you must meet the standards set forth in the Satisfactory Academic Progress (SAP) policy.  Please review the SAP policy.

You do not need to do anything else. We will send you an award notification email to your Fresno City College assigned student email account with additional information regarding your awards and how to access our disbursement dates.

Your awards will also be posted in WebAdvisor.

Q: How much will the Test of Essential Academic Skills (TEAS) exam cost me?
A:
The cost of the TEAS exam is approximately $45.00.  Due to budget decrease, Fresno City College Nursing Department will no longer pay for students to take the exam.  Students will be asked to pay the cost of the exam at the time of testing by using a major credit card or debit card only.  The remediation process (if necessary) is free of charge to Fresno City College nursing student candidates. 
Q: What is the Child Development Permit and what does it enable me to do?
A:

The Child Development Permit is a credential for preschool teachers. It is granted by the State Department of Education (Commission on Teacher Credentialing) and is required by many employers. 

Click here to access the CTC website

Click here for more information on the levels of the Child Development Permit.

Click here for more information on the permit support provided by the Child Development Training Consortium

Q: What do I need to take care of children in my home?
A:

Family Child Care is the term used for child care that is provided in a home setting for three or more unrelated children. Family Child Care does require a license, which may be applied for through the Department of Social Services. A licensed family child care home may provide care for up to six children, including the provider's own children. Currently, family child care providers must complete 15 hours of child health and safety training. This requirement is fulfilled by Child Development 6, but may also be fulfilled by non-credit training offered through Red Cross or the American Heart Association.

The Child Development Department recommends completion of the Family Child Care Certificate of Achievement, which includes the following courses:

CD 3 Introduction to Curriculum - 3 units

CD 6 Health, Safety and Nutrition -  3 units 

CD 30 Child, Family, and Community - 3 units

CD 39 Child Growth and Development - 3 units OR CD 150 Basic Child Growth and Development - 3 units

CD 53 Family Child Care Programs - 3 units

Q: What education do I need to teach in a preschool or child development center?
A:

To become a fully qualified teacher in a privately operated child development program, Title 22 Licensing requires a minimum of 12 units of course work in Child Development and six months of experience working in a teaching capacity in an early childhood program. The Child Development Department recommends the following courses:

CD 1 Principles and Practices of Teaching Young Children - 3 units 

CD 3 Introduction to Curriculum -  3 units

CD 30 Child, Family, and Community - 3 units 

CD 39 Child Growth and Development - 3 units
 
Since State law requires that at least one person with child health and safety training be on the premises of a child development program at all times, students are advised to also complete Child Development 6 - Health Safety and Nutrition - 3 units.

Students who want to work with children under the age of two years (infants and toddlers) should take Child Development 17A- Infant Development - 3 units.

Child Development programs may hire students who have completed 6 units of Child Development (if there are no fully qualified teachers available). The student then needs to enroll in at least 2 units per semester until 12 units are completed. The student's transcript is verification of the academic qualifications.

Q: What do I need to start my own Child Development Center?
A:

Privately operated Child Development Centers (serving groups of 12 or more children) are licensed by Community Care Licensing. The licensing regulations (Title 22) require the following qualifications of directors:

Education: A minimum of 15 units of child development course work, which includes 3 units of "Administration of Early Childhood Programs." The Child Development Department recommends the following courses as the minimum:

CD 1 Principles and Practices of Teaching Young Children - 3 units

CD 3 Introduction to Curriculum - 3 units

CD 30 Child, Family, and Community - 3 units

 CD 39 Child Growth and Development -  3 units

CD 40A Administration of Early Childhood Programs 3

Experience: Directors of Child Development Centers need to fulfill a requirement for experience which may be met by one of the following:

1. 15 units of Child Development and at least four years of teaching experience in a licensed child development program.

2. An A.S. degree and two years of teaching experience.

3. A B.A. degree and one year of teaching experience.

After the above requirements are complete, you should attend an orientation session on the Title 22 Regulations for the Licensing of Child Development Centers. These sessions are held monthly at the Community Care Licensing Office in Fresno.

Q: How do I access my student email from another account?
A:

If you would like to access your student email from another email provider (like Gmail or Yahoo), you will need the POP and SMTP settings for your student email account. Here they are:

POP3 setting 
    Server name: outlook.office365.com 
    Port: 995 
    Encryption method: SSL

SMTP setting 
    Server name: smtp.office365.com 
    Port: 587 
    Encryption method: TLS

Q: How do I change my password?
A:

After you log into your account, click the little wheel next to your name at the top right corner of the page.  A short list of options will appear. When it does, click on “Options”. When the Options page loads, you will see a link on the right side of the page that says, “Change your password”.

Q: How do I forward my student email to my personal email account?
A:

After you log into your account, click the little wheel next to your name at the top right corner of the page. A short list of options will appear. When it does, click on “Options”.  When the Options page loads, you will see a link on the right side of the page that says, “Forward your e-mail”.

Q: How do I log into and set up my student email account?
A:

Setting up and using your student email account is crucial to your success as a Fresno City College student. It is the only way we communicate with our students, and the only account students may use to email their instructors.

To set up your student email account, go to Step-By-Step Instructions for Student Email. There you will find detailed, easy to follow instructions that will guide you in logging into and activating your student email account.

If you have already set up your email account, you can access the login page by clicking the Email link at the top of the home pages of any campus website in our district.

Q: How do I get to the email login page?
A:
To access the login page for your student email account, click on the “Email” link at the top of the Fresno City College website home page.  Similar links are also available on our other campus website home pages, although it may say "Student Mail" instead of "Email".
Q: Is Fresno City College Nursing Program accredited by the National League for Nursing Accrediting Commission, Inc. (NLNAC)?
A:
No. Fresno City College Nursing Program is not accredited by the National League for Nursing Accrediting Commission, Inc.  The NLNAC is an optional accreditation process for community colleges.
Q: How do I get started at Fresno City College
A:

You need to apply for admission, which you can do on the Fresno City College website. Just go to the home page and click “Apply Online”. That will lead you to the application information screen. After reading the instructions, click “Begin Application for State Center Community College District” at the bottom of the page. You will be taken to a website called CCCApply, where you will apply. You will need to create a user profile before you can begin your application. If you have applied online in the past, you will need to log into the profile you created at that time.

Q: What is the cancellation policy?
A:
Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee.  After that, cancellations are subject to the entire course fee.  Please note that if you don't cancel and don't attend, you are still responsible for payment.
Q: How do I register for a FCC Training Institute program?
A:
Registration and payment is taken over the telephone with a credit card.  
Q: Is college credit earned through Training Institute programs?
A:
No.  FCC Training Institute programs are for career and professional growth, and are not for college credit.
Q: How can I configure my student email account to work with e-mail clients such as MS Outlook, Thunderbird, Entourage, etc?
A:
Guides on how to do this are available here.
Q: What do I enter where it asks for my "organizational account"?
A:

Your organizational account is also your student email address. Here’s an example: smith_0123456@my.scccd.edu (you will need to substitute your own last name and student ID number).

Note: If you have a double or hyphenated last name, you need to join the two parts of your name together. For example:

If your name is Melissa Jones-Smith, your organizational account is: jonessmith_0123456@my.scccd.edu

If your name is John Smith Jones, your organizational account is smithjones_0123456@my.scccd.edu

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